leo88 Privacy Policy

1. Who We Are and How to Contact Us

leo88 operates the online casino and sports betting platform accessible at leo88.xyz, offering Filipino players a comprehensive range of gaming products including slots, live casino, sports betting, sabong, and bingo — all denominated in Philippine Peso (PHP).

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, you may contact our Data Privacy Officer through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 on the leo88 Platform
• Support Hours: 8AM – 12MN PHT

We aim to respond to all data privacy inquiries within five (5) business days.

2. Information We Collect

2.1 Personal Identification Information

When you register for a leo88 account or complete identity verification (KYC), we collect:

• Full legal name as it appears on your government-issued ID;
• Date of birth (to verify you are at least 21 years of age);
• Nationality and country of residence;
• Residential address, including barangay, city or municipality, province, and postal code;
• Government-issued identification number (e.g., PhilSys ID, passport, driver's license, SSS/GSIS number);
• Copies of identification documents submitted for KYC verification.

2.2 Contact Information

• Email address (used as your primary account identifier and for communications);
• Mobile phone number (used for account verification and security alerts).

2.3 Financial Information

• Payment method details (e.g., GCash mobile number, PayMaya account, bank account name and number for BPI, BDO, or Metrobank, or masked card details for Visa/Mastercard);
• Transaction history, including deposits, withdrawals, wagers, and bonus activity;
• Source of funds documentation where required by AML regulations.

2.4 Technical and Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Session duration, pages visited, and features used on the leo88 Platform;
• Login timestamps and access logs;
• Game history, betting patterns, and wagering activity.

2.5 Communications Data

• Records of your communications with leo88 customer support via live chat or email;
• Feedback, survey responses, and promotional opt-in preferences.

3. How We Collect Your Information

leo88 collects your personal information through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated collection: Technical data collected automatically when you access the leo88 Platform, including through cookies, web beacons, and server logs;
• Third-party sources: Information received from payment processors (e.g., GCash, PayMaya, BPI, BDO, Metrobank), identity verification service providers, fraud prevention agencies, and publicly available sources where permitted by law;
• Regulatory sources: Information received from government agencies or law enforcement in connection with legal obligations.

4. How We Use Your Information

leo88 uses your personal information for the following purposes:

• Account management: To create, maintain, and manage your leo88 account, including processing deposits and withdrawals in PHP;
• Identity verification: To verify your identity and age (21+) in compliance with Philippine gaming regulations and KYC requirements;
• Service delivery: To provide access to all leo88 games, sports betting markets, promotions, and platform features;
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct;
• Legal compliance: To comply with applicable Philippine laws, including the Data Privacy Act of 2012, Anti-Money Laundering Act, and gaming regulations;
• Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance;
• Responsible gaming: To monitor gaming behavior and apply responsible gaming tools, including deposit limits, cooling-off periods, and self-exclusion where appropriate;
• Marketing and promotions: To send you promotional offers, bonuses, and platform updates where you have consented to receive such communications;
• Platform improvement: To analyze usage patterns, improve platform performance, and develop new features tailored to Filipino players.

leo88 will not use your personal information for any purpose incompatible with those listed above without first obtaining your consent or as otherwise required by law.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, leo88 processes your personal information on the following legal bases:

• Contractual necessity: Processing required to fulfill our obligations under the leo88 Terms & Conditions, including account management, payment processing, and service delivery;
• Legal obligation: Processing required to comply with applicable Philippine laws, including AML regulations, gaming licensing requirements, and tax obligations;
• Legitimate interests: Processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Information

leo88 does not sell your personal information to third parties. We may share your information with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard, and InstaPay, to process your deposits and withdrawals;
• Identity verification providers: Third-party KYC and AML compliance service providers who assist in verifying your identity and screening against sanctions lists;
• Game software providers: Licensed game studios and live dealer providers whose games are available on the leo88 Platform, to the extent required for game delivery and dispute resolution;
• Technology and infrastructure providers: Cloud hosting, cybersecurity, and analytics service providers who process data on our behalf under strict data processing agreements;
• Regulatory and law enforcement authorities: Government agencies, regulators, and law enforcement bodies in the Philippines where disclosure is required by law, court order, or regulatory directive;
• Professional advisors: Legal counsel, auditors, and accountants where necessary for the operation of our business.

All third parties with whom leo88 shares personal data are required to maintain appropriate technical and organizational security measures and to process data only in accordance with our instructions and applicable law.

7. Cookies and Tracking Technologies

leo88 uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how the Platform is used.

7.1 Types of Cookies We Use

• Strictly necessary cookies: Essential for the Platform to function, including session management, login authentication, and security features. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to personalize your experience.
• Analytics cookies: Help us understand how users interact with the Platform, which pages are most visited, and where improvements can be made. Data collected is aggregated and anonymized.
• Security cookies: Used to detect and prevent fraudulent activity, including bot detection and session integrity verification.

7.2 Managing Cookies

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the leo88 Platform. For detailed instructions on managing cookies in your browser, refer to your browser's help documentation.

8. Data Retention

leo88 retains your personal information for as long as necessary to fulfill the purposes for which it was collected, subject to the following retention periods:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and gaming regulatory requirements;
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations;
• KYC documents: Retained for a minimum of five (5) years following the end of the business relationship;
• Customer support records: Retained for three (3) years from the date of the last interaction;
• Marketing preferences: Retained until you withdraw consent or request deletion, subject to legal retention obligations.

After the applicable retention period, personal data will be securely deleted or anonymized in accordance with our data disposal procedures.

9. Data Security

leo88 implements industry-standard technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the leo88 Platform;
• Encryption of sensitive data at rest, including financial information and identification documents;
• Multi-factor authentication options for account access;
• Regular security audits and penetration testing by independent cybersecurity professionals;
• Strict access controls limiting employee access to personal data on a need-to-know basis;
• Comprehensive staff training on data privacy and security obligations;
• Incident response procedures for detecting, reporting, and managing data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, leo88 will notify the National Privacy Commission (NPC) and affected data subjects in accordance with the requirements of the Data Privacy Act of 2012 and its Implementing Rules and Regulations.

While leo88 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying leo88 immediately if you suspect unauthorized access to your account.

10. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal information held by leo88:

• Right to be informed: The right to know what personal data leo88 collects, how it is used, and with whom it is shared;
• Right of access: The right to request a copy of the personal data leo88 holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to data portability: The right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Privacy Officer via live chat or email at [email protected]. We will respond to all verified requests within fifteen (15) business days. We may require proof of identity before processing your request.

11. Children's Privacy

The leo88 Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. leo88 does not knowingly collect, use, or store personal information from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that information and close the associated account. If you are a parent or guardian and believe that your child has registered on the leo88 Platform, please contact us immediately via live chat or at [email protected] so that we can take appropriate action.

Age verification is conducted as part of the account registration and KYC process. leo88 reserves the right to request additional proof of age at any time and to suspend any account where age eligibility cannot be confirmed.

12. International Data Transfers

leo88 primarily processes and stores your personal data within the Republic of the Philippines. In certain circumstances, your data may be transferred to or accessed by service providers located outside the Philippines, including cloud infrastructure providers and game software studios operating in other jurisdictions.

Where such transfers occur, leo88 ensures that appropriate safeguards are in place to protect your personal information, including:

• Contractual clauses requiring recipient organizations to maintain data protection standards equivalent to those required under Philippine law;
• Transfers only to jurisdictions that provide an adequate level of data protection as recognized by the National Privacy Commission;
• Data processing agreements with all third-party processors that impose binding obligations regarding data security and confidentiality.

By using the leo88 Platform, you acknowledge and consent to the transfer of your personal data as described in this section, subject always to the protections outlined in this Privacy Policy.

13. Changes to This Privacy Policy

leo88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will update the "Last Updated" date at the top of this page and, where practicable, notify registered users via email or an in-platform notification.

Your continued use of the leo88 Platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your personal information.

If any proposed change is unacceptable to you, you may request closure of your leo88 account by contacting our customer support team before the revised policy takes effect.

14. Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or have a complaint about how leo88 has handled your personal information, please contact our Data Privacy Officer:

• Live Chat: Available 24/7 via the leo88 Platform
• Email: [email protected]
• Support Hours: 8AM – 12MN PHT (Live Chat); Email responses within 5 business days

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012 and ensuring compliance with its provisions.

For responsible gaming concerns or self-exclusion requests, please visit our Responsible Gaming page or contact our support team directly.